FOR ALL HOMEOWNERS IN THE PUGET SOUND REGION ONLY

Cascade Builder Services is a third party, new construction, warranty management company. We administer Village Life’s 60 day and 11-month limited warranty after closing.

Activate Your Account

You MUST have an active username and password to submit warranty claims.

To activate your account, email us at warranty@cascadebuilderservices.com to create a Username and Password. You will be contacted by the end of the next business day. All warranty claims must be submitted online.

Any general questions, please call us at 888-429-5468.

• “My Homepage” is a personal and secure online account for new home buyers.
• You can submit and track warranty requests, view scheduled warranty appointments, view and download important documents and communicate with us through our messaging center.
• Simply login to the online system at home or work anytime to correspond with a member of our friendly staff.

How to Submit Warranty Requests

PRIOR to submitting a Claim, reference your warranty booklet construction guidelines index to review warranty standards on any concerns you may have.

• Go to cascadebuilderservice.com and click on “Make a Warranty Request”.
• Login with your Username and Password.
• Submit each warranty request individually.
• Fill out the form including all pertinent information. Please include photos and/or videos.
• Once you’ve submitted all your warranty requests, we will contact you by the end of the next business day explaining the next steps.

Please submit all 11-month warranty requests PRIOR to the end of your 11^th month to get work scheduled prior to your 1-year expiration.

It is YOUR RESPONSIBILITY as a Homeowner to submit any warranty claims.